Our company blog is typically used to offer free advice, industry news, new products, and upcoming events. However, this time we are going to flex our excellent customer service record. For many exhibitors in can be challenging to find a reliable, yet affordable supplier of trade show displays. Most display houses are online without retail locations. Those with retail locations are typically located in larger cities so most of the country is out of luck. Since the creation of our company, we understood this hurdle and made sure to operate our company in a way that would create lifelong customers and testimonials to assure online shoppers of our reliability and service. Here are some examples of Exceptional Customer Service from Creative Imaging Displays!
Great Service from the Beginning
We list many different customer testimonials on our website, many from the very beginning. The basis of our great customer service comes from our companies mission to execute every job to the best of our ability every time. When we focus on the outcome of the job as the priority of our company, happy customers follow. However, it is not that simple. The trade show and event industry is one the most competitive and high stress industries around. Tight timelines, inflexible show dates, and high cost make every event critical to exhibitors. If a product shows up late or incorrect, the event is compromised. Due to the fact that events only happen on specific days, you can’t make up for a mistake.
This means great service comes from executing the job correctly, on time, and to the customer’s expectations. The second stage is patience, attention to detail, and a calm demeanor. Even the perception of a mistake will send some customers off the rails due to the stress of the situation, so it is critical to stay calm and work through the situation in a professional manner. This isn’t rocket science in the customer service world, and we aren’t giving up any secrets telling you this. The trick is properly executing this strategy order after order.
Examples of Great Service
Here are a few examples from our website to showcase our great service we offer our customers.
Campbell University
We couldn’t be more happier. Let me just say that I have been thoroughly impressed with your business’s customer service, follow up, speed, quality of product and efficiency with the whole process. We certainly will be recommending you to all of our colleagues in the future and we hope to do business with you again in the future. If you ever need formal customer feedback/recommendations please let me know. Thanks again.
Joshua Owens
Graduate Assistant for Campus Ministry
Here is a testimonial from a customer back in 2013 that is still our client today!
SJE Rhombus
We had ordered a 20’ waveline display and a 12’ hanging banner from you a few weeks ago and we just used them at our large tradeshow in New Orleans called WEFTEC. I just wanted to let you know that everything worked out great! Thanks again!
Sharlene Delaney
Corporate Advertising Coordinator
Another testimonial from just a couple months ago showing our consistent excellent service still exists in 2024.
Washington Association of Wheat Growers
Creative Imaging Displays assisted Washington Association of Wheat Growers in updating both our booth and tablecloth with our new logo and design. They met our tight deadline to provide our products and were very clear in their communications so we knew what to expect and by when. We will be use them again for future needs with displays and creative design.
KayDee
Why Choose Creative Imaging Displays for your Exhibit, Event, and Environment needs?
Customer service is only part of the puzzle. Product quality and affordable prices are essential to complete the package for our customers. Our network of suppliers across the county allow us to service the entire United States with unbelievable efficiency. Check out the about us page to see our team and get a hold of us! What do you think about the Exceptional Customer Service from Creative Imaging Displays? Here is one more, let us know what you think in the comments!
Sashco, Inc.
I’ve set up tradeshow booths for various companies since 1996. In that time, I’ve used most every type of pop-up booth wall available. Accordion style frames proved to be bulky and cumbersome, taking too much space in the booth and the shipping crates.
I started using Waveline tubular frame stretch fabric booth walls 9 years ago and now use nothing else. They make set up and tear down faster and easier. Even our 20’ x 20’ booths can be assembled/disassembled by one person, saving money on personnel and hotels.
Adorned with custom graphics from Creative Imaging Displays, our tradeshow booths are far more cost effective and eye-catching. Booth traffic has increased while set up/tear down time and shipping costs have decreased.
Christian K.
Marketing Manager
